Humber/Ontario Real Estate Course 2 Exam Practice

When receiving an incoming call about a listed property, what should a salesperson always try to do?

1. Create a favourable impression and get a face-to-face appointment.

2. Create a positive, first impression and make a sale.

3. Answer any questions about the listed property and encourage the consumer to call back if he or she needs additional information.

4. Detail what services the brokerage offers and ask for an address to send information about the brokerage.

The correct answer is: Answer any questions about the listed property and encourage the consumer to call back if he or she needs additional information.

When receiving an incoming call about a listed property, the salesperson should always try to answer any questions about the listed property and encourage the consumer to call back if they need additional information. This approach demonstrates good customer service by providing the caller with the information they are seeking and inviting them to reach out again if they require further details. It is essential to be helpful and responsive to potential clients, which can lead to building a positive relationship and potentially converting the inquiry into a successful transaction. Option A is not the best choice because setting up a face-to-face appointment should not be the primary goal of the initial phone call. Option B is also not the ideal approach as the main focus should be on providing information rather than immediately aiming to make a sale. Option D is not as effective as the correct answer because the incoming call is specifically about a listed property, so the conversation should primarily revolve around that property and answering related questions.