Humber/Ontario Real Estate Course 2 Exam Practice

When a salesperson on duty answers incoming queries about listed properties, what is an effective strategy?

1. Create a positive impression and secure a face-to-face appointment.

2. Provide all necessary property details over the phone.

3. Encourage the caller to reach out if they need more information.

4. Explain all services offered by the brokerage.

The correct answer is: Create a positive impression and secure a face-to-face appointment.

When a salesperson on duty answers incoming queries about listed properties, creating a positive impression and securing a face-to-face appointment is an effective strategy for several reasons. Firstly, meeting a potential client in person allows the salesperson to build rapport and establish a personal connection, which can be crucial in gaining the client's trust and potentially securing a sale. Additionally, by scheduling a face-to-face appointment, the salesperson can gather more information about the client's specific needs and preferences, enabling them to provide tailored recommendations and better serve the client's interests. This strategy also demonstrates professionalism and commitment to providing personalized service, setting the stage for a successful client-agent relationship. Therefore, option A is the correct answer. Providing all necessary property details over the phone (option B) can be overwhelming and may not be as effective as discussing the information in person. Encouraging the caller to reach out if they need more information (option C) may result in missed opportunities to establish a stronger connection through a face-to-face meeting. Explaining all services offered by the brokerage (option D) may not be the most relevant or engaging response to a client's initial inquiry about a specific property.