Humber/Ontario Real Estate Course 2 Exam Practice

What should a salesperson do if a buyer client is concerned about a home’s feature like the condition of the roof?

1. Should discourage a third-party inspection if they have personal knowledge of the topic.

2. Recommend a friend who is knowledgeable about such matters.

3. Admit to not knowing anyone who handles those concerns.

4. Provide an opinion to try and satisfy the client.

5. Suggest general advice without recommending any specific inspectors.

6. Inform the buyer that their concerns are unfounded.

The correct answer is: Admit to not knowing anyone who handles those concerns.

In this scenario, the best course of action for a salesperson, when faced with a buyer client concerned about a home feature like the condition of the roof, would be to admit to not knowing anyone who handles those concerns. By being honest about their lack of knowledge or contacts in that specific area, the salesperson can maintain transparency and credibility with the client. This approach also allows the salesperson to avoid potentially misleading the client or providing inaccurate information. The other options are not ideal because: - A: Discouraging a third-party inspection, especially if personal knowledge on the topic is limited, may not serve the best interests of the client and could potentially lead to legal issues. - B: Recommending a friend who is knowledgeable about such matters can raise concerns about conflict of interest or bias in the inspection process. - D: Providing an opinion without the necessary expertise in the area can be misleading and unprofessional. - E: Suggesting general advice without recommending any specific inspectors may leave the client feeling uncertain and not adequately supported. - F: Informing the buyer that their concerns are unfounded may come across as dismissive and not addressing the client's valid concerns.