Humber/Ontario Real Estate Course 2 Exam Practice

How should a salesperson address a buyer's concerns if they notice a crack in the house's structure?

1. Assure them it's a normal occurrence and nothing to worry about

2. Dismiss their concerns citing common occurrences in many homes

3. Inform them of a potential serious structural issue

4. Suggest they investigate further explaining truss lift

5. Tell them it's likely due to poor construction quality

6. Warn them that fixing it could be costly

The correct answer is: Suggest they investigate further explaining truss lift

When a salesperson notices a crack in a house's structure, it is essential to address the buyer's concerns carefully and professionally. Suggesting that the buyer investigate further and explaining the concept of truss lift (Option D) is the correct approach in this situation. By advising the buyer to look into the issue and providing information about truss lift, the salesperson shows transparency, encourages due diligence on the buyer's part, and educates them about potential structural concerns without causing unnecessary alarm. This approach demonstrates the salesperson's professionalism and commitment to assisting the buyer in making an informed decision regarding the property. Options A, B, E, and F are incorrect as they either downplay the seriousness of the issue, provide inaccurate information, or fail to address the buyer's concerns adequately. Option C, although similar to the correct answer, lacks the proactive recommendation for the buyer to investigate further and understand truss lift, making it less comprehensive than Option D.