Humber/Ontario Real Estate Course 2 Exam Practice

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Buyer clients discover that the dining room light fixture has been removed after closing the sale. Seller Shaw was represented by ABC Realty Inc. and the buyer clients by Salesperson Barr from a cooperating brokerage. What should Salesperson Barr do?

  1. Contact Seller Shaw directly to find out what happened.

  2. Explain to the buyers that this sort of thing happens occasionally and nothing can be done about it.

  3. Advise the buyer clients to reach out to ABC Realty Inc. directly.

  4. Call the listing salesperson at ABC Realty Inc. to work towards a solution.

  5. Recommend that the buyer clients file a complaint with the real estate board.

  6. Inform the brokerage manager to handle the situation formally.

The correct answer is: Call the listing salesperson at ABC Realty Inc. to work towards a solution.

In this scenario, since the dining room light fixture was removed after closing without the buyer's knowledge, Salesperson Barr should contact the listing salesperson at ABC Realty Inc. to work towards a solution. The listing salesperson, as the representative of the seller in this transaction, is the appropriate party to address and resolve the issue with. It is important for Salesperson Barr to communicate with the listing salesperson to understand what happened and work together to find a resolution that satisfies the buyer clients. Options A, B, C, E, and F are not the best courses of action in this situation. Option A suggests contacting the seller directly, which may not be appropriate as the seller was represented by ABC Realty Inc. Option B dismisses the issue, which is not proactive in representing the buyer clients' interests. Option C advises the buyer clients to reach out to ABC Realty Inc., which shifts responsibility away from Salesperson Barr. Option E recommends filing a complaint, which should be considered only after attempting to resolve the issue directly. Option F involves informing the brokerage manager, which may be premature before trying to address the issue with the listing salesperson.

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